After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. ... These phony emails may even ask you to call a phone number and provide account information. Please remember that: 1. Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. Claims will be viewable in our site ... After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).Customers can call Bank of America using the telephone number on the back of their debit card to check if a bank-related text message is legitimate. EDD sends text messages from the number 510-74 ...Name on notice from Money Network or Bank of America. ... 4 Provide a daytime phone number, including area code. ... 8 Provide a daytime phone number, including ...Customers can call Bank of America directly using the number on the back of their debit card to verify a text message EDD only sends messages from the number 510-74 or 918-06. However, scammers ... If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. If you need a replacement card, click here. Sep 29, 2020 ... Are you wondering why your EDD debit card hasn't arrived yet? This video shows you how you can check it at the Bank of America website.See all the ways to access your Bank of America banking accounts online and get convenient access to thousands of Bank of America ATMs and financial centers. ... To …On July 14, 2022, the Bureau issued an order against Bank of America, N.A., which is a national bank headquartered in Charlotte, North Carolina with branches and ATMs located in 38 states and the District of Columbia. Since 2020, Bank of America had contracts with 12 states, including California, to deliver unemployment insurance and other ...Trying to find telephone number is much simpler than it was two decades ago. Back then, we had to look up telephone number in a phone book or use directory assistance. There was al...After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI). If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. If you need a replacement card, click here. You have choices when it comes to sharing certain information with affiliates and third parties and limiting direct marketing contact. Bank of America offers several easy ways you can inform us of your privacy choices: Set your privacy choices on our site; Call us toll free at 888.341.5000; Speak with a client representative at a financial center7 On Your Side told you about Diane Davis of San Leandro. She went to use her EDD debit card and found all her money had disappeared. "$7,000 taken out of my account.Enter the Selected Credit Card Details. Security Code ( 3 or 4 digits) Enter Security Code ( 3 or 4 digits) . SECURITY CODE. Visa and MasterCard credit and debit cards: Your 3-digit security code is located on the back of your card in the signature line. American Express cards: Your 4-digit code is located on the front of your card, just above ...Bank of America Online Banking provides you with account services that simplify your life. Learn more about account services provided by Bank of America with these frequently asked questions. ... The fastest way to update your phone number, street address or email address is by signing into Online Banking. You can also update your information ... Schedule an appointment. Schedule an appointment. Call us. Phone number:844.375.7028. Looking to get in touch with us? Learn about the different options available to contact Bank of America including by online chat, email, and phone. Eventually the bank announced it wanted out, but the EDD kept the bank as the payment company. That changes on Feb. 15 when the Money Network takes over by issuing debit cards just as Bank of ...You have choices when it comes to sharing certain information with affiliates and third parties and limiting direct marketing contact. Bank of America offers several easy ways you can inform us of your privacy choices: Set your privacy choices on our site; Call us toll free at 888.341.5000; Speak with a client representative at a financial center The Employment Development Department (EDD) has changed banks, and is now issuing unemployment, disability, and Paid Family Leave benefit payments to a Money Network prepaid debit card. What you need to know. As of February 15, 2024, Bank of America prepaid debit cards ("Bank of America card") stopped receiving new benefit payments from the EDD. After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).The quickest way to report fraud to Chase bank is by telephoning the correct department, according to Chase. The company website lists various contact numbers, depending on the typ...The Employment Development Department (EDD) has changed banks, and is now issuing unemployment, disability, and Paid Family Leave benefit payments to a Money Network prepaid debit card. What you need to know. As of February 15, 2024, Bank of America prepaid debit cards ("Bank of America card") stopped receiving new benefit payments from the EDD.Contact us. Schedule an appointment. Schedule an appointment. Call us. Phone number:844.375.7028. Learn more about Bank of America wire transfers, including how to send and receive money, SWIFT codes, IBAN numbers, fees, and more. After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI). Aug 25, 2011 ... the growing number ... competitive bid process, Bank of America won the no-cost contract with EDD to ... Telephone Continued Claims Filing (EDD Tele ...Enter the Selected Credit Card Details. Security Code ( 3 or 4 digits) Enter Security Code ( 3 or 4 digits) . SECURITY CODE. Visa and MasterCard credit and debit cards: Your 3-digit security code is located on the back of your card in the signature line. American Express cards: Your 4-digit code is located on the front of your card, just above ...You can also call the EDD Fraud Hotline at 1-800-229-6297. Important: If you’ve received a Form 1099G (tax document) but you did not file a claim, there is a different process for …See full list on edd.ca.gov NR No. 24-01 Contact: Loree Levy/Aubrey Henry 916-654-9029 [email protected] . Payments on new cards will begin after February 15. The Employment Development Department (EDD) is contacting unemployment, disability, and Paid Family Leave customers with timelines and information to assist in the transition from Bank of America debit cards to Money Network prepaid debit cards.Activate your new debit card—there are 3 ways to do this: Expand all panels. Change your PIN: Expand all panels. Notify us of any upcoming travel—there are 2 ways to do this: Expand all panels. Log in to Online Banking. and enter your trip details. Call 800.432.1000 (Mon.-Fri. 7 a.m.-10 p.m. or Sat.-Sun. 8 a.m.-5 p.m.)Your claim has expired and you will need to file a new claim. Text alerts are sent from 510-74 or 918-06 to the phone number you included on your unemployment claim. This service cannot respond to any messages you send. If you need technical support or help with your claim, Contact Us.1. Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. Claims will be viewable in our site ...If you are a recipient of the California Employment Development Department (EDD) debit card, you can access your account information and manage your funds online with Bank of America. Learn how to activate, replace, or lock your card, check your balance, and more.To initiate a bank of America EDD transfer, you must first contact their customer service department. You will have to call 866-692-9374 to transfer some or all of your funds. Once you’ve dialed the EDD Debit card customer service department, press zero to talk with a representative. They will ask you for the Routing Number And Account ...Bank of AmericaIn the event Bank of America, N.A. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. If you do not provide this information to the FDIC access to …Skip to main content ...About 130,000 California workers are still fighting long unemployment appeals cases, and several class-action lawsuits are ongoing against the EDD and Bank of America. To this day, no one knows ...Mobile Banking support. 800.432.1000. Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.Bank of America is one of the largest and most trusted banks in the United States. With its convenient online banking platform, customers can easily manage their accounts, pay bill...In the event Bank of America, N.A. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. If you do not provide this information to the FDIC access to …Enter the Selected Credit Card Details. Security Code ( 3 or 4 digits) Enter Security Code ( 3 or 4 digits) . SECURITY CODE. Visa and MasterCard credit and debit cards: Your 3-digit security code is located on the back of your card in the signature line. American Express cards: Your 4-digit code is located on the front of your card, just above ...Customers can call Bank of America using the telephone number on back of their debit card to check if a bank-related text message is legitimate. EDD sends text messages from the number 510-74 or 918-06. Customers should be aware, however, that a scammer might attempt to spoof this number to trick someone.If you lost, or don’t currently have your debit card, you can contact Bank of America at 1-866-692-9374. EDD only sends text messages from the number 510-74 or 918-06. Customers should be aware ...Bank of America says it lost at least $200 million to debit card fraud -- and says it wants out of the EDD business. RELATED: Judge says Bank of America may have illegally denied EDD fraud claimsIf you lost, or don’t currently have your debit card, you can contact Bank of America at 1-866-692-9374. EDD only sends text messages from the number 510-74 or 918-06.If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. ... These phony emails may even ask you to call a phone number and provide account information. Please remember that:First we asked how much money they have lost. Luis Harbottle told us he lost $1000. Tina Lee lost $2000, in two transactions of $1000 each. Paula Xiao told us her mother lost $4806 and Paul Camera ...If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. If you need a replacement card, click here.The Bank of America SWIFT code for U.S. dollar wire transfers is BOFAUS3N, while the code for wire transfers sent to Bank of America in foreign currency is BOFAUS6S, according to t...No matter which technique the scammer uses, being aware of these red flags should make you pause: You're contacted out the blue. You're pressured to act immediately. You're asked to pay in unusual way. You're asked to provide personal or account information. It seems too good to be true.1.315.724.4022 (international collect; cell phone roaming charges may apply)An Electronic Funds Transfer (EFT) is one of the options available for employers to submit payment electronically to the EDD and meets the requirement of the E-file and E-pay Mandate for Employers. There are two methods you can use to make EFT payments: Make a payment by authorizing the State of California to electronically debit your bank ...Customers can call Bank of America using the telephone number on the back of their debit card to check if a bank-related text message is legitimate. EDD sends …EDD said you should call Bank of America at the number on the back of your card (1-866-692-9374) to resolve the situation. Funds reduced or deducted from an EDD debit card. If you have...A federal judge issued a preliminary injunction against Bank of America Tuesday in the wake of widespread fraudulent Employment Development Department (EDD) claims totaling billions of dollars and ...A federal judge issued a preliminary injunction against Bank of America Tuesday in the wake of widespread fraudulent Employment Development Department (EDD) claims totaling billions of dollars and ...EDD said you should call Bank of America at the number on the back of your card (1-866-692-9374) to resolve the situation. Funds reduced or deducted from an EDD debit card. If you have...Dec 14, 2023 ... ... Bank of America debit cards. The partnership with Money Network will allow us to provide the direct deposit of benefit payments into customer ...If you have an existing Bank of America Advantage Banking Checking account, you can switch to another setting and keep the same account number and debit card. If you are interested in switching your setting, please schedule an appointment with one of our specialists or call 800.432.1000.May 21, 2020 · If you are unsure of your status and have not received your EDD Bank of America Prepaid Debit Card within 10 business days then you can call the EDD Bank of America Phone Customer Service Number 1-866-692-9374 or EDD Claims Line at 1-800-300-5616. You also have the option of checking your status by going to your UI Online account and clicking ... Bank of America Debit Card website: Check your EDD benefit payment balance, activate your card, create a direct deposit transfer, and more. Employers Employer Services Online : Enroll once to create a secure login (username and password), which will provide access to e-Service for Business, eWOTC, and SIDES E-Response.Apr 21, 2020 ... How to transfer your money from your EDD Bank of America debit card into your own checking account. Transfering your money into your ...If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. If you need a replacement card, click here.Bank of America has both digital and physical EDD debit cards. If this is digital then check your email (including spam folder) for the activation link. If physical best to call the bank to ask; usually you activate the physical EDD debit by calling the number in the back and picking a PIN.Make sure you're using the right User ID. Delete your User ID and manually enter it. Check your stored credentials. Delete your stored credentials on your browser: Open the Settings menu. In the Autofill section, select Passwords. In the Saved Passwords section, hover over the menu icon for bankofamerica.com and select Remove. 4.1. Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. Claims will be viewable in our site ...Are you a Sky customer in need of assistance? Whether you have a question about your bill, want to upgrade your package, or need technical support, having easy access to Sky’s cont...Always know your balance. Get the app that makes using your card a whole lot easier with these great features. Find out when your funds load. Check your balance and transaction history. Turn your card on/off. And much more.Contact us. Schedule an appointment. Schedule an appointment. Call us. Phone number:844.375.7028. Learn more about Bank of America wire transfers, including how to send and receive money, SWIFT codes, IBAN numbers, fees, and more.See all the ways to access your Bank of America banking accounts online and get convenient access to thousands of Bank of America ATMs and financial centers. ... To …Transfer a credit card balance. Phone. 800.726.8601. Please have your account numbers and balances ready when you call. + Show more options. Log in to.Unemployment Insurance Questions: For questions regarding your Unemployment Insurance claim or benefit payments, please contact the NV ESD Call Center at: Southern Office: (702) 486-0350. Northern Office: (775) 684-0350. Toll Free: (888) 890-8211. This debit card is issued by Bank of America, N.A. pursuant to license by MasterCard ...After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).When it comes to choosing a bank, Americans have a multitude of options. With so many financial institutions vying for their attention, it can be overwhelming to determine which on...If you are a recipient of the California Employment Development Department (EDD) debit card, you can access your account information and manage your funds online with Bank …Sep 28, 2021 ... EDD Phone Number - FASTEST way to reach a human agent at the EDD. · Comments15.That was his reaction when he logged into his Bank of America EDD debit card account last September. "My account had been drained of $5,000 from the previous five days," Oosthuizen said.The Employment Development Department (EDD) has changed banks, and is now issuing unemployment, disability, and Paid Family Leave benefit payments to a Money Network prepaid debit card. What you need to know. As of February 15, 2024, Bank of America prepaid debit cards ("Bank of America card") stopped receiving new benefit payments …Voice phishing is an attempt by a fraudulent source to obtain your identity, credit card details or money by phone. Be suspicious when receiving a phone call if the Caller ID or automated voice appears to be from Bank of America and asks you to confirm account details. We will never contact you asking you for your bank or credit card numbers.Contact us. Schedule an appointment. Schedule an appointment. Call us. 844.375.7028. Find answers to frequently asked questions about Bank of America routing numbers, including what they are, where to find them, and more.Your claim has expired and you will need to file a new claim. Text alerts are sent from 510-74 or 918-06 to the phone number you included on your unemployment claim. This service cannot respond to any messages you send. If you need technical support or help with your claim, Contact Us.800.344.8382. Mon–Fri 8 a.m.-6 p.m. local time. Automated support 24/7. Find Bank of America military or student banking customer service contact information here. Contact us through email, a mailing address or our customer service phone number.For our other websites and mobile apps: Merrill Lynch: 800-637-7455. Merrill Edge: 877-653-4732. Bank of America Private Bank: 800-878-7878. Benefits OnLine (for 401K, Equity Award Plan, or Financial Advisor): 800-637-4015. Benefits OnLine (for International Participants): 609-818-8817. Bank of America customer service information is designed ...If you still have funds on your Bank of America Visa® Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030.Enter the last 6 digits of any Bank of America credit or debit card. If you don't have a card with us, you can find your account number on your statement or on the bottom of your checks, as shown here. If you don't have a personal checking/ savings account, you can provide one of the following account numbers: Home Equity Line of Credit; Mortgage Always know your balance. Get the app that makes using your card a whole lot easier with these great features.
Customers can call Bank of America using the telephone number on back of their debit card to check if a bank-related text message is legitimate. EDD sends text …Jun 20, 2016 ... Detailed instructions can be found here: https://ccbank.us/bank-america-edd-debit-card-online-login/When it comes to choosing a bank, Americans have a multitude of options. With so many financial institutions vying for their attention, it can be overwhelming to determine which on...View in-person and phone appointments. Reschedule a phone interview appointment. Update your address and phone number. View, print, or request a copy of your Form 1099G tax information from the past five years. Check on Your Payment Activities. Just like your bank account, you want to closely manage and monitor your account with us.916-654-9029. [email protected]. Payments on new cards will begin after February 15. The Employment Development Department (EDD) is contacting unemployment, disability, and Paid Family Leave customers with timelines and information to assist in the transition from Bank of America debit cards to Money Network prepaid …Bank of America EDD Prepaid Card Claims Phone Number 855-355-5058 If your Account is Frozen Or closed due to Fraud 800-588-9228 *** If they will not help you, file a claim with Customer Financial Protection Bureau online and Bank of America will respond, and try to resolve your issue.***Stay connected to your accounts through Mobile and Online Banking with these great features: Set up unusual activity alerts. Pay bills and set up recurring payments. Deposit checks and get immediate confirmation with our Mobile Banking app. Securely send money to friends and family using Zelle ®. Get the app.Your claim has expired and you will need to file a new claim. Text alerts are sent from 510-74 or 918-06 to the phone number you included on your unemployment claim. This service cannot respond to any messages you send. If you need technical support or help with your claim, Contact Us.A link from CNBC via Twitter A link from CNBC via Twitter Our free, fast, and fun briefing on the global economy, delivered every weekday morning.800.276.9939. 24/7. We accept calls made through relay services (dial 711). Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone. Transfer a credit card balance. Phone. 800.726.8601. Please have your account numbers and balances ready when you call. + Show more options. Log in to. Contact us. Schedule an appointment. Schedule an appointment. Call us. 844.375.7028. Find answers to frequently asked questions about Bank of America routing numbers, including what they are, where to find them, …The Employment Development Department (EDD) has changed banks, and is now issuing unemployment, disability, and paid family leave benefit payments to a Money Network prepaid debit card. Learn more at edd.ca.gov/Debitcard. As of February 15, 2024, EDD stopped funding new benefits onto Bank of America prepaid debit cards. As a result of …In the event Bank of America, N.A. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. If you do not provide this information to the FDIC access to … Schedule an appointment. Schedule an appointment. Call us. Phone number:844.375.7028. Looking to get in touch with us? Learn about the different options available to contact Bank of America including by online chat, email, and phone. Have you received a notice from Money Network or Bank of America stating the monies from the issued debit card or direct deposit payment were returned to the EDD? 16. Exact spelling of the name on notice from Money Network or Bank of America. 17. Provide the dollar amount. 18. Describe the issue. 19. Read statement before signing this claim ...After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. ... edd.ca.gov/ContactEDD. for the phone number toIn the event Bank of America, N.A. fails, the FDIC may require information from you, including a government identification number, to determine the amount of your insured deposits. If you do not provide this information to the FDIC access to your insured funds will be delayed.Beneficiaries still using EDD benefits on Bank of America debit cards can continue using them up until April 15. ... If you don’t receive your card, contact Money Network at 1-800-684-7051.Call 1-800-684-7051 or download the Money Network App ¹ to activate your prepaid debit card, set your PIN, and check your balance. 2. Use Your Card. 3. Manage Your Card. …Jun 20, 2016 ... Detailed instructions can be found here: https://ccbank.us/bank-america-edd-debit-card-online-login/About 130,000 California workers are still fighting long unemployment appeals cases, and several class-action lawsuits are ongoing against the EDD and Bank of America. To this day, no one knows ...After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).Deaf and hard of hearing callers can contact the EDD using one of the following: Unemployment Customer Service phone line: 1-800-300-5616. Note: Video Relay Service (VRS) calls are received as telephone calls by the EDD. Teletypewriter (TTY): 1-800-815-9387. This option does not use the California Relay Service and is recommended.Contact: Loree Levy/Aubrey Henry 916-654-9029 ... the EDD chose Money Network after a competitive procurement process, as EDD’s contract with Bank of America was ending. Money Network is part of Fiserv, the largest provider of financial services technology worldwide. ... has the resources and secure systems needed to support the …EDD said you should call Bank of America at the number on the back of your card (1-866-692-9374) to resolve the situation. Related Articles Unemployment benefit extensions available in California If you lose your card or someone uses your EDD Prepaid Debit Card without your permission, it is important that you contact Bank of America EDD Prepaid Debit Card Customer Service at 1.866.692.9374. If you need a replacement card, click here. Get help with filing a claim by phone, general unemployment questions, and technical help with online registration, password resets, and EDD Account Numbers. Hours : 8 a.m. to 5 p.m. (Pacific time), Monday through Friday , except on state holidays .Simply use your ATM card with your current PIN at any Bank of America ATM. Find an ATM or financial center. Contact us Schedule an appointment at a financial center or call 800.432.1000 (Mon-Fri 8 a.m.-11 p.m. or Sat-Sun 8 a.m.-8 p.m., all times ET). Outside the U.S. call 1.315.724.4022 (international collect; cell phone roaming charges may apply).If you lost, or don’t currently have your debit card, you can contact Bank of America at 1-866-692-9374. EDD only sends text messages from the number 510-74 or 918-06.800.276.9939. 24/7. We accept calls made through relay services (dial 711). Language interpretation services are available at no cost. You can request an interpreter at a financial center or when speaking with an agent on the phone.The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI). ... 7 days a week by calling one of the following phone numbers: Within the United States: 1-800 …Customers can call Bank of America using the telephone number on the back of their debit card to check if a bank-related text message is legitimate. EDD sends text messages from the number 510-74 ...After April 30, you’ll need to contact Bank of America at 1-866-692-9374 to request a check. The Employment Development Department (EDD) uses the Debit Card from Bank of America to deliver benefit payments for all EDD benefit programs including Disability Insurance (DI), Paid Family Leave (PFL), and Unemployment Insurance (UI).Name on notice from Money Network or Bank of America. ... 4 Provide a daytime phone number, including area code. ... 8 Provide a daytime phone number, including ...After a criminal conviction, we seek and are entitled to court-ordered restitution to compensate the EDD as a fraud victim. This restitution can include the return of fraudulently obtained funds seized during a criminal investigation. To date, we have obtained restitution orders for nearly $20 million in pandemic-related fraud. Call Bank of America’s fraud department. Bank of America’s fraud hotline phone nu